CANCELLATION/REFUND POLICY

 

Digital Data Congress passes for attendees, bilateral tables and exhibition booths are eligible for cancellation by Subscribers or Digital Data Congress and are subject to the provisions listed below.

 

Cancellations Made by Subscribers

Subscribers are eligible for full refund on pro rata basis for actually paid subscription charges for all cancellations conducted within 24 hours after the initial payment. No administration fee will be deducted from the refund.

Cancellations by the Subscriber received up to one (1) month prior to the event will be fully refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation. Cancellations within this time-range of discounted passes will be fully refunded for subscription charges actually paid. An administration fee of USD 50 for regular attendees and USD 100 for other participants (exhibitors, etc.) will be deducted from the refund.

Cancellations by the Subscriber received up to fourteen (14) days prior to the event will be refunded by 50% of subscription charges actually paid as of the moment of cancellation. Cancellations within this time-range of discounted passes will be refunded by 50% for subscription charges actually paid. No administration fee will be deducted from the refund.

Cancellations by the Subscriber received up to one week prior to the event or during the event are not eligible for refund. In such a situation, please consult provisions of Substitution.

All cancellations by the Subscriber in consequence of special medical conditions or extraordinary circumstances not controlled by the Subscriber will be fully refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation, irrespective of the time of submitting the cancellation request, at the condition that valid evidence of the medical condition or extraordinary circumstance is provided. An administration fee of USD 50 for regular attendees and USD 100 for other participants (exhibitors, etc.) will be deducted from the refund.

 

 

Substitution

 Subscribers are free to send a substitute in their place instead of requesting a refund.  Substitution notes shall be sent to registration@telcodays.com with “Substitution” in the subject line.

 

 

Cancellations Made by Digital Data Congress

Digital Data Congress reserves the right to cancel or reschedule any of its events due to circumstances which are out of its control and/or which would render the events non-viable.

All cancellations made by Digital Data Congress in result of the breach by the Subscriber of the provided Terms and Conditions will be refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation. An administration fee of USD 50 for regular Subscribers and USD 100 for other Subscribers (exhibitors, etc.) will be deducted from the refund. Digital Data Congress will not take responsibility for any additional fees and other charges incurred by the Subscriber.

All cancellations made by Digital Data Congress as a consequence of changes not controlled by Digital Data Congress will be refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation. No administration fee will be deducted from the refund. Digital Data Congress will not take responsibility for any additional fees and other charges incurred by the Subscriber.

In case of event cancellation by Digital Data Congress all Subscribers will be refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation. No administration fee will be deducted from the refund. Digital Data Congress will not take responsibility for any additional fees and other charges incurred by the Subscriber.

In case of event rescheduling all Subscribers will be offered to shift their participation to the new date. Subscribers who will decide to cancel their participation due to non-applicability of the new date of the event, will be refunded on pro rata basis for subscription charges actually paid as of the moment of cancellation. No administration fee will be deducted from the refund. Digital Data Congress will not take responsibility for any additional fees and other charges incurred by the Subscriber.

 

Please note: if the payment was made via wire transfer, bank fees will not be eligible for a refund.

Approved refunds can take up to 3 weeks to process.

Cancellation requests shall be sent to registration@telcodays.com with “Cancellation Note” in the subject line.