Years back OTT Players like Google, Skype, WhatsApp, Facebook, etc. disrupted Telco by taking ownership of user engagement & associated day to day experience. Now, industry is going to witness another tectonic shift in the ways users engage in this world. Artificial Intelligence (AI), Blockchain and modern software architecture are causing it.
IBM, Google, Amazon have evolved AI to extract “human intent / meaning” from human-voice. In near future, ‘Human Voice powered by AI’ will replace current mechanisms of engagement: Touch-screens, mouse clicks. The whole paradigm of UI/UX will get disrupted. New habits will get formed. And whosoever takes lead in forming the users habits, will own the user, experience and associated economy!
Along with AI, Blockchain is making financial transactions at ultra-low cost by displacing banks and intermediaries. AI and Blockchain aims to make the world more and more decentralized and direct which needs new paradigms of engagement and crafting experiences. Can Telcos to fill this vacuum and take lead in forming new habits?
Opportunity for Telcos:
If Telcos decide to leverage the potential of AI and Blockchain using disruptive Architecture, disruption can come back to its full circle!
The proposed talk will descrive how Telcos can seize this opportunity of bouncing back.